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Wednesday, December 13, 2017

Hand Carry Express Guarantee

1 Business Day Service
The government limits same day process slots, you must call ahead to confirm space is available before submitting your order online for sameday service. We must receive your passport application by 8:30am local time at our location for 1 business day processing. Your passport is guaranteed to be processed and shipped out that same business day. What time your receive it the next day depends on which return shipping option you chose when submitting your order. Example: If you ship your application on Monday, we process it on Tuesday, you receive the passport Wednesday via FedEx.
2 Business Day Service
Your passport will be completed the 2nd business day from the day we receive your passport application. We must receive your application on time the first business day. Example: If you ship your application on Monday, we process it by Wednesday, you receive the passport Thursday via FedEx.
3 Business Day Service
Your passport will be completed the 3rd business day from the day we receive your passport application. We must receive your application on time the first business day. Example: If you ship your application on Monday, we process it by Thursday, you receive the passport Friday via FedEx.
6 Business Day Service
Your passport will be completed the 6th business day from the day we receive your passport application. We must receive your application on time the first business day.
10 Business Day Service
Your passport will be completed the 10th business day from the day we receive your passport application. We must receive your application on time the first business day.
We Cannot be Responsible for...
Any weather delay causing roads or airports or the government facility to be shut down, any FedEx or UPS delay causing your inbound shipment to be delayed in getting to us, any shutdown of the State Department Passport Agency due to fire alarm, security, etc, any unforeseen downtime of the Passport Agency's computer system which controls passport issuance, and acts of god that are unforeseen and impact any of the steps on the passport issuance process. All of these situations are very rare but have happened in the past. If any of these situations occur you can expect one of our customer service agents to contact you and let you know exactly what is going on and provide an estimate of how the event will impact your application. We strive to provide our clients with up to date information and you can expect professional service in that regard.